Toolio 0 Report post Posted June 6, 2019 Hello. Despite the fact that you deactivation portal recognizes my Nitro 11 serial number, when I visit the upgrade page and enter the same serial I get the message: ""We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." I believe I am eligible for a paid upgrade. However, apparently only certain portions of your site believe that my serial number is real. What is the solution to this problem? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted June 7, 2019 Hello @Toolio Thank you for posting on our Community Forums! Please retry the upgrade, I have made the necessary changes on our end to allow it. Cheers! Share this post Link to post Share on other sites
Toolio 0 Report post Posted June 7, 2019 Thank you. It worked and I have successfully purchased an upgrade to Nitro 12. Share this post Link to post Share on other sites
