Lessable 0 Report post Posted June 7, 2019 Hi, I have an older version of Nitro Pro that I've been using for sometime. Recently purchased a laptop with Windows 10. The version of Nitro Pro that I have will not run on this laptop. I've entered the product key/serial number into the upgrade portal and receive the message that the number can not be verified. How do I receive an upgraded version of Nitro Pro? Thanks Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted June 9, 2019 Hi @Lessable, Thank you for reaching out to us through our Community Forums! Could you please send me your Nitro Pro serial number through private message so I can verify it on my end? To send a private message mouse hover to my user image then click on message. I look forward to hearing back from you Share this post Link to post Share on other sites
santivega 0 Report post Posted June 10, 2019 I have the same problem like @lessable I have an older version of Nitro Pro that I've been using for sometime. Recently purchased a new computer. The version of Nitro Pro that I have will not run on this computer. I've entered the product key/serial number into the upgrade portal and receive the message that the number can not be verified. How do I receive an upgraded version of Nitro Pro? How can you help me please I hope to hear you soon Best regards Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted June 25, 2019 Hi @santivega, Thank you for reaching out to us through our Community Forums! I have responded to the private message you sent regarding this concern. Please check your community forums inbox and let me know if you have any further questions. Cheers! Share this post Link to post Share on other sites
MikeyD 0 Report post Posted June 26, 2019 I am have had to upgrade my computer and reinstall Nitro Pro 11 on it. I have deactivated the license as required, but when activating it on the new computer I get a -23: Error - License number already used. Any idea how to overcome this? Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted June 26, 2019 Hi @MikeyD, Thank you for reaching out to us through our Community Forums! I understand that you are getting -23 error message when activating a Nitro Pro 11 software. Could you please send me your Nitro Pro 11 serial number through private message? I need to look at its activation records to identify the cause of activation failure. Thank you and I look forward to your private message. Kind regards, Share this post Link to post Share on other sites
