mdbdotcom Posted June 9, 2019 Report Share Posted June 9, 2019 I recently purchased a Windows 10 Lenovo, so I removed Nitro Pro 11 from my Windows 7 machine and attempted to install on the new computer. I am having the same problem as others here. I have tried some of the recommended solutions, but with no luck. I'm confused. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 10, 2019 Official Nitronaut Report Share Posted June 10, 2019 Hello @mdbdotcom, Thank you for reaching out to us through our Community Forums and my apologies for this inconvenience. We have identified that the cause of this issue is permission/ownership access to WindowsApps folder. Even if your Windows account is a member of Administrator group or you are logged in using administrator account, the installation will fail as the account does not have permission/ownership to access WindowsApps folder. To confirm this, here are the steps: 1. Enable the 'Hidden items' in Windows Explorer as the WindowsApps is hidden by default. 2. Go to C:\ProgramFiles\ then double click WindowsApps folder. A window will pop-up telling you that 'You don't currently have permission to access this folder' As a workaround, kindly follow these steps: 1. Carefully follow the steps up to step 7 on this KB article: http://kb.gonitro.com/knowledgebase#/search/failed/000003265 Please take note of the following: • You are required to run CMD in administrator mode. • If Windows says '-' is not recognized as an internal or external command, operable program or batch file, remove the '-' when executing the commands. The above article will allow your user account to take ownership and gain permission to access the WindowsApps folder. 2. Go back to C:\ProgramFiles\ then double click WindowsApps folder. 3. Click 'Continue' to permanently get access to this folder. 4. At this point, since your user account already have permission and ownership to the folder, clicking Continue will give you access to WindowsApps folder. 5. Close WindowsApps folder then open it again, you should no longer get the message 'You don’t currently have permission to access this folder' pop-up message. After the above steps, please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.proceed on installing Then install Nitro Pro 11 using below offline installers: x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number. Thanks for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
mdbdotcom Posted June 10, 2019 Author Report Share Posted June 10, 2019 That worked! Thank you AllainU. Link to comment Share on other sites More sharing options...
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