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Christina

Activation issues

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Christina

I'm trying to install Nitro Pro 11 on my second computer as I have 2 activation options, but there is something on my computer that is preventing the install...can anyone help?

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AllainU

Hello @Christina,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of the error message you are receiving?

Looking forward to hearing back from you.

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Bulldog PI

My computer harddrive crashed.  I can't find anything in reference to my nitro licenses key.  Do you guys keep this and I can have emailed??  Don't know what to do

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AllainU

Hello @Bulldog PI,

Thank you for reaching out to us through our Community Forums!

I just sent you a private message to address your concern.

Thanks for choosing Nitro Pro and I hope this helps!

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Christina
22 hours ago, AllainU said:

Hello @Christina,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of the error message you are receiving?

Looking forward to hearing back from you.

 

22 hours ago, AllainU said:

Hello @Christina,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of the error message you are receiving?

Looking forward to hearing back from you.

I can't send you a screen shot...it will not let me

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AllainU

Hello @Christina,

Thanks for your patience.

Kindly note I already responded to the private message you sent me.

Cheers!

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lschillinger

After upgrading to Nitro Pro 12 and going though the activation process I am still seemingly stuck in the "Trial Mode" without the full full complement of commands and tools which customarily appearr in the too bar. 

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AllainU

Hello @lschillinger,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I just responded to the support case you submitted few days ago.

For better case handling, kindly respond through the support case.

Cheers!

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lschillinger

I get an error message that my serial number is not valid even though it is copied from my purchase confirmation and pasted in.  

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Zina

I also need help installing Nitro Pro 11 on my laptop. When I entered the serial number on my desktop it told me to deactivate  so I can activate. When I did that, I then tried my serial number again on my laptop and it said I didn't have anymore licenses to deactivate. I am very confused. I just want Nitro Pro 11 to run on both computers. Please help! 

Thank you very much!

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AllainU

Hello @Zina,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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Zina

Hi Allain: I appreciate the information. It is still giving me an error message stated I can only deactivate 0 accounts. Please advise. I appreciate your help. 

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Zina

The error message on my laptop says " -22 Error- Wrong license number. You have attempted to activate Nitro Pro with a serial number from another version. You can only activate this version of Nitro Pro with its matching serial number."

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AllainU

Hello @Zina,

To further assist you, what build (format is 11.X.X.X, e.g. 11.0.8.411) of Nitro Pro did you install? You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Zina

Hi Allain: The version on my laptop is 12.16.0.574 and the version on my desktop is 11.0.6.326

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AllainU

Hello @Zina,

Thanks for providing this information.

Please be informed that '-22 Error Wrong License Number' means the serial number you are trying to activate is for a different version of Nitro Pro.

Looks like we need to uninstall the current version of Nitro Pro on your laptop and install Nitro Pro 11. We then activate it using your serial number. Kindly follow these steps:

1. Uninstall Nitro Pro 12 from your laptop then reboot it

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 11 using the installers from this page: kb.gonitro.com/knowledgebase#/search/sunset/000001632

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: http://kb.gonitro.com/knowledgebase#/search/64/000001874 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro and I hope this helps!

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