IrisCN Posted June 12, 2019 Report Share Posted June 12, 2019 Hi. I have a problem that my helpdesk team cannot solve. I have a serial number and an "installation ID" nitro gives me to activate the product. The problem is, when I try to send this info, I get a message saying "Invalid data". If I try to enter the number manually I get a message saying: -2: Error - Incorrect parameter, and it gives me no further info. I contacted my helpdesk team and they said this serial number was activated for my colleague but she left on a maternity leave and didn't deactivate nitro in her computer. I still can use the serial number to activate 2 more accounts so I don't understant what is the problem. Any ideas? Many thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 12, 2019 Official Nitronaut Report Share Posted June 12, 2019 Hello @IrisCN, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro you are having issue activating with? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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