Activation for Enterprise/Business

[i2fat 0]

Hi Nitro Team,

We have a quite a few Nitro 9, 10, 11, and 12 licenses that have been activated over the years. We didn't get a chance to deactivate the licenses when we decommissioned the computers, so I wanted to reach out and see if you would be able to deactivate licenses on your end that haven't checked in for awhile. I've tried to reach out to your sales team and technical support, but haven't heard back for a week. Any help on this would be appreciated.

[AllainU 0]

Hello @i2fat,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial numbers of your Nitro Pro products?

Thank you very much in advance and I am looking forward to hearing back from you. 

[i2fat 0]

7 minutes ago, AllainU said:

Hello @i2fat,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial numbers of your Nitro Pro products?

Thank you very much in advance and I am looking forward to hearing back from you. 

Sent!

[AllainU 0]

Hello @i2fat,

Thanks for sending your Nitro Pro serial number.

You mention you also have Nitro Pro 12.

Could you please provide that as well by replying to the support case we created for you?

Cheers!

[i2fat 0]

1 minute ago, AllainU said:

Hello @i2fat,

Thanks for sending your Nitro Pro serial number.

You mention you also have Nitro Pro 12.

Could you please provide that as well by replying to the support case we created for you?

Cheers!

Sorry - I don't think we have 12, I might've misspoke. Only 9, 10, and 11.