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Nitro Cloud account disappeared

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I have a user who had to create a nitro cloud account already twice (on the same email address), and every time it disappear after few days. User tried "forgot password" option, but unfortunately there was no mail from you. 

Checked on my own email which is in the same domain, and I get "Password change request" after few seconds, so it does not look like anything on our side. 

Is there any chance you can check if users account is blocked?

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Hello @Marcin,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf.

For better case handling, kindly respond to the email message that was sent to you through the support case.


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