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Katie K

Re-opening Nitro after a reboot, it had her in trial mode

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Katie K

Hi!

I have a teammate who I deactivated her license and uninstalled the 12.0.0.112 version and installed the newest which is 12.14.0.558. It at first accepted her license and then when it came to re-opening Nitro after a reboot, it had her in trial mode and when entering the license again, we got the error stating that license number is already in use. She did have another machine which died and we can't go on and deactivate the license. Can you please assist? Thank you!

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AllainU

Hello @Katie K,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I just replied to the support ticket you submitted.

For better case handling, kindly respond through the support case.

Cheers!

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