LouL Posted June 13, 2019 Report Share Posted June 13, 2019 I currently have version 12.4.0.259. I understand that there is a newer version 12.14.0.558 and that to get it, I have to download from your website. I am able to download nitro.pro12.exe with no problem.However, I am unable to run the program. It shows that it has downloaded about 98 percent, but it then abruptly stops and gives message: "Nitro Pro Setup Wizard has failed." I have had this happen three times, including after re-booting the computer. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 13, 2019 Official Nitronaut Report Share Posted June 13, 2019 Hello @LouL, Thanks for posting here! You may refer to this page for the suggested solution: Hope that helps! I Link to comment Share on other sites More sharing options...
LouL Posted June 14, 2019 Author Report Share Posted June 14, 2019 This is completely unhelpful. I am at a loss. Can someone at Nitro provide me some guidance? Link to comment Share on other sites More sharing options...
LouL Posted June 14, 2019 Author Report Share Posted June 14, 2019 This is not helpful. It applies to version 11. Nitro says to upgrade to version 12, and that the problem has been resolved there. I have version12, and it has not been resolved. Link to comment Share on other sites More sharing options...
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