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Unable to update


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I currently have version I understand that there is a newer version and that to get it, I have to download from your website. I am able to download nitro.pro12.exe with no problem.However, I am unable to run the program. It shows that it has downloaded about 98 percent, but it then abruptly stops and gives message: "Nitro Pro Setup Wizard has failed." I have had this happen three times, including after re-booting the computer.

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  • Official Nitronaut

Hello @LouL,

Thanks for posting here!

You may refer to this page for the suggested solution: 

 Hope that helps!


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This is not helpful. It applies to version 11. Nitro says to upgrade to version 12, and that the problem has been resolved there. I have version12, and it has not been resolved.

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