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Nitro Pro Activation Error 23


Fabrizio
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Hi,

after a Windows 10 update to the release 1903, my Nitro Pro 11 installation resulted not active anymore.

Before reactivating it with the original serial number, I deactivated the license on your activation website and I tried to reactivate it.

The result was that now I'm not able to reactivate the license because I'm continuosly receiving the error as in subject.

The problem it's already happened the last time I updated my PC and someone of your team kindly solved the problem remotely. Is there any procedure to follow in this case (after an OS update) in order to avoid to disturb you once again?

Thanks a lot in advance for your kind support.

VBR

Fabrizio Caracciolo

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  • Official Nitronaut
Allain Umailin

Hello @Fabrizio,

Thank you for reaching out to us through our Community Forums!

Upon checking your Nitro Pro 11 serial number, I can see you were able to deactivate but after the Windows Update, your machine did not generate a proper Computer ID (which is a Nitro-specific ID, which generates a unique Computer ID for each computer that the software is installed on). Instead, a Computer ID of all '0's was generated.

As a work-around, I made an adjustment on your license so please try activating again.

Cheers!

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Hi, 

I'm having the same problem with Nitro pro 12, but mine just decided to loose it's key and every time that I go to reenter the key it comes up with error -23.

I have deactivated it and it still wont let me activate it.

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  • Official Nitronaut
Allain Umailin

Hello @Fabrizio,

It was my pleasure!

 

Hi @wendy63,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 12 you are having issue activating?

Thank you very much in advance and I am looking forward to hearing back from you. 

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