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Nitro fails to render a PDF properly


beaconterraone
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beaconterraone

I'm currently evaluating several PDF editors.  I just tested Nitro Pro 12 and didn't need more than a few minutes to discover it's out of the running.

I opened a readily-available-on-my-desktop PDF file, and Nitro failed to render it correctly.  Several lines on the first page were gibberish.  I have tested several competitors, and only Soda PDF Pro also failed to render the PDF correctly.  To their credit, Soda contacted me in response to my "exit" questionnaire and determined the problem.  No such means with Nitro, so I'm posting this here.

I'm happy to provide Nitro staff with the original PDF and the screenshot of what I got if anyone's interested.

If I get a solution, Nitro will return to candidacy status.

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Allain Umailin

Hello @beaconterraone,

Thank you for reaching out to us through our Community Forums!

If you installed Nitro Pro 12 on a Windows 10, kindly run Nitro Pro with higher DPI mode by referring to these steps:
1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro\12) then select Properties
2. Nitro Pro Properties window will open, click on Compatibility tab
3. Under Settings, click on Change high DPI settings.
4. Another Nitro Pro Properties window will open.
5. Enable Override high DPI scaling behavior.
6. OK > OK to save the setting and test Nitro Pro again.

If above steps did not help and in order for me to further assist you with your concern, could you please provide the following?:
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-Please send us the sample file (with sensitive information extracted) so I can replicate it on my end. To send me the sample file, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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