AnnStubbings Posted June 18, 2019 Report Share Posted June 18, 2019 I can only scan 1 page of a document. Whatever is the last page I scan is the one and only to show up on the screen. I have run 'repair' but still the same thing happens. I have a large document to scan and have no desire to scan one page at a time and then Combine. How do I solve this? Will I have to delete the programme and reinstall? Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 18, 2019 Official Nitronaut Report Share Posted June 18, 2019 Hello @Ann Stubbings, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
AnnStubbings Posted June 18, 2019 Author Report Share Posted June 18, 2019 I have version 12.0.0.112. (You guessed right!) thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 19, 2019 Official Nitronaut Report Share Posted June 19, 2019 Hello @Ann Stubbings, Thank you for your response and patience. Could you please update to the latest build by getting the installing from this page? https://www.gonitro.com/product/downloads Thanks for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
AnnStubbings Posted June 20, 2019 Author Report Share Posted June 20, 2019 Many thanks, problem solved. Link to comment Share on other sites More sharing options...
LizL Posted July 24, 2019 Report Share Posted July 24, 2019 I have the same problem of only 1 page scanning and am using the latest version june 26th. what can I do to complete multiple page scans? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 25, 2019 Official Nitronaut Report Share Posted July 25, 2019 Hello @LizL, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features. -Is your scanner physically connected to your machine or it is a network/shared scanner/printer? Does it have the latest software / driver installed? What is the make / model of your scanner/printer? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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