Ann Stubbings 0 Report post Posted June 18, 2019 I can only scan 1 page of a document. Whatever is the last page I scan is the one and only to show up on the screen. I have run 'repair' but still the same thing happens. I have a large document to scan and have no desire to scan one page at a time and then Combine. How do I solve this? Will I have to delete the programme and reinstall? Thanks. Share this post Link to post Share on other sites
AllainU 0 Report post Posted June 18, 2019 Hello @Ann Stubbings, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
Ann Stubbings 0 Report post Posted June 18, 2019 I have version 12.0.0.112. (You guessed right!) thanks Share this post Link to post Share on other sites
AllainU 0 Report post Posted June 19, 2019 Hello @Ann Stubbings, Thank you for your response and patience. Could you please update to the latest build by getting the installing from this page? https://www.gonitro.com/product/downloads Thanks for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
Ann Stubbings 0 Report post Posted June 20, 2019 Many thanks, problem solved. Share this post Link to post Share on other sites
LizL 0 Report post Posted July 24, 2019 I have the same problem of only 1 page scanning and am using the latest version june 26th. what can I do to complete multiple page scans? Share this post Link to post Share on other sites
AllainU 0 Report post Posted July 25, 2019 Hello @LizL, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features. -Is your scanner physically connected to your machine or it is a network/shared scanner/printer? Does it have the latest software / driver installed? What is the make / model of your scanner/printer? Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
