unable to download version 12 to update my older version 12

[Bruce_Cole 0]

see the error message I get when I try to download the most current version 12.

The download was blocked due to the discovery of the Trojan virus in download. Also, your site is not secure.

http://install.nitropdf.com/professional_12140558/release_tracking/retail/nitro_pro12.exe 

Gateway Anit-Virus Alert - This request is blocked by the Firewall Gateway Anti-Virus Service .... (Trojan) blocked

i also tried to upload a file using insert other media and it did not work. 

I am also VERY disappointed that my customer support call in number is no longer valid and it appears you do not wish to communicate on the phone anymore!!!

[AllainU 0]

Hello @Bruce_Cole,

Thank you for reaching out to us through our Community Forums and my apologies for this inconvenience.

To update your Nitro Pro 12 to the latest build, please use below direct links instead:

x32 http://install.nitropdf.com/professional_12140558/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12140558/en/retail/nitro_pro12_ba_x64.msi 

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 

With regards to unable to reach-out to Nitro Support team, kindly note that customers who doesn't have Nitro VIP Access (formerly Software Assurance or SA), we highly recommend utilizing our Knowledge Base site http://kb.gonitro.com/knowledgebase and you can also post your inquiry to our Community Forums https://community.gonitro.com/ (a page where other customers and Nitro Support team can collaborate and share solutions).

Thank you very much in advance and I am looking forward to hearing back from you. 

[Bruce_Cole 0]

ok, thank you for this info. But my Anti-virus scanner said file would not download as it was identified as Trojan virus. as I've already provided info. Also the website is not https: only http: and not secure.

 

[Bruce_Cole 0]

Also, what is the discount code to renew my licence and VIP for another year? I have an early version of v:12 loaded and just found out that I need to renew for another year to be able to download the latest v:12 software. My last reference #: 1147xxxxx and the Invoice #: AKD-73656xxxxxx

Since I am a user, don't I get a renewal discount code?

Bruce 

Edited June 19, 2019 by AllainU

[AllainU 0]

Hello @Bruce_Cole,

Thank you for your response and patience.

Please access this OneDrive link to download the direct installers. Kindly note that this link is only valid until 25th of June:

https://nitrosoftware-my.sharepoint.com/:f:/g/personal/aumalin_gonitro_com/Ei8MQBEtj_9IvN-YAgf1cP4BJKEBR1Tne_v7gdVA7yHghA?e=xn4her

With regards to getting the update for your Nitro Pro 12, please visit this page from time to time: https://www.gonitro.com/product/downloads

Thanks for choosing Nitro and I hope this helps!