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Optimization Error

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I'm running the optimization function on a PDF and I'm able to run the operation and reduce PDF file size without altering the display of the file in Nitro Pro. However, once I open the file in Adobe Acrobat Reader (which most of my customers use to open the file), it fails to display several images and provides the following error.

"An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem."

The images also fail to display only on the initial view. If I scroll away from the page and back to it, several images display, but the view changes every time I scroll away and come back to the slide.

Any ideas regarding why on screen viewing is fine in Nitro Pro but fails to display in Acrobat?

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Hello @jabraham,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf.

For better case handling, kindly respond to the email message that was sent to you through the support case.


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