Feature missing (?) in a newer version of Nitro Pro

[Marcin 0]

Hello,

We have a user who stated that after updating Nitro from 11.0.0.64 to 11.0.8.470 he isn't able to work as he used to. 

Here's what the user said:

"I need to down the version I had installed, since I need constantly make changes to fields of signatures (placing or removing fields signatures) or placing stamps on documents digitally signed. At documents digital signed the version I have not let me do that. So I need to download it to the requested version 11.0.0.64".

Is it possible to achieve what user wants using the newer version by changing some settings? Maybe it's just a technical issue from our side? We are not really able to provide the user with the old version as the license has already expired.

Thank you in Advance.

 

 

Edited June 19, 2019 by Marcin

[AllainU 0]

Hello @Marcin,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf.

For better case handling, kindly respond to the email message that was sent to you through the support case.

Cheers!