reverhart Posted June 21, 2019 Report Share Posted June 21, 2019 Hi all! I'm having an issue with a Nitro Pro installation that I haven't come across before. For context, I'm and IT specialist and recently deployed a new system to a user and have had many successes with Nitro Pro prior to this. On with my question. After installing Nitro Pro 12, I activated with the key and it seemed to work fine. A day or so later, Nitro Pro was back in trial mode. I attempted to reactivate, but now it's saying the key is in use. I deactivated the license with the online portal and was able to activate again. I've had to reactivate it approx 3-4 times and it only stays activated for 1-2 days. The OS is Windows 10 and the user is not having any Windows profile issues that I immediately thought it could be. Advice or ideas? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 21, 2019 Official Nitronaut Report Share Posted June 21, 2019 Hello @reverhart, Have there been any recent Windows updates? Although not always, it sometimes causes Nitro to deactivate. Let us know if it continues to be a problem. Thanks! Link to comment Share on other sites More sharing options...
Bravic Posted June 21, 2019 Report Share Posted June 21, 2019 I have this same problem. We only have 2 activations so if something like a windows update causes this problem, that is a real issue. Right now, despite being logged in I am showing as a trial user, and when I enter my licence key it states that my key is already in use. Link to comment Share on other sites More sharing options...
reverhart Posted June 21, 2019 Author Report Share Posted June 21, 2019 Hi @Leslie V., Thanks for your reply! I (company) just purchased Nitro VIP Access so I can submit an official ticket but I'm having issues with it. The email we used to order the VIP Access is not allowing me to submit a ticket. When I click 'Other' as the type of support, it redirects me to a page stating "Email support is provided only to customers with Nitro VIP Access.Please choose one of the options below for further assistance.". Can you advise me on how I can submit a Nitro VIP Access support ticket? Thanks Link to comment Share on other sites More sharing options...
DakotaR/T Posted June 23, 2019 Report Share Posted June 23, 2019 I'm having the same "de-activation" issue with my Nitro Pro after the Windows 10 1903 update. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 24, 2019 Official Nitronaut Report Share Posted June 24, 2019 On 6/21/2019 at 11:22 PM, reverhart said: Hi @Leslie V., Thanks for your reply! I (company) just purchased Nitro VIP Access so I can submit an official ticket but I'm having issues with it. The email we used to order the VIP Access is not allowing me to submit a ticket. When I click 'Other' as the type of support, it redirects me to a page stating "Email support is provided only to customers with Nitro VIP Access.Please choose one of the options below for further assistance.". Can you advise me on how I can submit a Nitro VIP Access support ticket? Thanks Please send me a direct message and provide me with the email address you used to purchase VIP access so I can review and make the necessary changes. Cheers! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 24, 2019 Official Nitronaut Report Share Posted June 24, 2019 On 6/23/2019 at 8:02 AM, DakotaR/T said: I'm having the same "de-activation" issue with my Nitro Pro after the Windows 10 1903 update. Hello @DakotaR/T, Thanks for reaching out to us! I released your key so you can reactivate. Please retry and let me know how that goes. Link to comment Share on other sites More sharing options...
DakotaR/T Posted June 24, 2019 Report Share Posted June 24, 2019 WOW !!! Leslie, now THAT was some SUPER SUPPORT !!!! You're more handy than a pocket on a shirt !! Thank you. I hope you get an extra stick of peppermint in your Christmas stocking. 🙂 Bill Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 25, 2019 Official Nitronaut Report Share Posted June 25, 2019 20 hours ago, DakotaR/T said: WOW !!! Leslie, now THAT was some SUPER SUPPORT !!!! You're more handy than a pocket on a shirt !! Thank you. I hope you get an extra stick of peppermint in your Christmas stocking. 🙂 Bill Thanks Bill! I appreciate it! Link to comment Share on other sites More sharing options...
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