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Set Up Wizard ended Prematurely


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I have Nitro 10 and they (Nitro) sent me the link to install version 10 again on my new laptop which is a dell latitude 7400 w Windows 10.  Something keeps interrupting the install.. fails every time. It is deactivated on my other machine,  i have tried everything on the past 3 pages of this forum including uninstalling office 365 nothing works.  i even tried just buying a new version the 12.. no good either.  is it just not compatible with windows 10.  I used to love this program but maybe its behind the times?  I have literally wasted this entire day trying to install this.  I am concerned Nitro doesnt even have a phone number to speak with a human being.  seems kind of odd.  No good service anywhere these days! lol

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Kelvin B. Villarin

Hi @kristahizme@gmail.com,

Thanks for posting on our Community Forums!

I saw your support ticket and answered it. Please try the steps found on the Word file and let me know how it goes. Please update me via the ticket for faster responses.


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