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Problem accessing support


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Hi -

I am having a couple of problems I hope you can help me with. With my purchase of Nitro Pro I ordered and paid for VIP support. The support site doesn't think I have it and won't let me submit a ticket. How can I tell support that I have VIP access?

I also imported a PDF containing text, and ran it through OCR. But I cannot edit the text - when I try to insert or delete words, the keys do nothing and nothing happens. How can I fix this?

Thank you in advance for any assistance.


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  • Official Nitronaut

Hello @Laflauta,

Thanks for reaching out to us!

I have now made the necessary changes and also created a support ticket for you so we can assist you directly!

Our apologies for the inconvenience. We will be in touch shortly.

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