reverhart Posted June 24, 2019 Report Share Posted June 24, 2019 Hi! My VP recently purchased Nitro VIP Access as I have an issue where I need to submit a ticket. When I attempt to open a ticket referencing a serial number we have purchased (the one having issues), it states I cannot submit a ticket since I don't have VIP Access. I'm using the email address my VP used to purchase the VIP Access, so I'm not sure where the issue is. Since I can't email anyone and there is no phone support, I'm not sure how I can submit but ticket via VIP Access. Please assist! Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 24, 2019 Official Nitronaut Report Share Posted June 24, 2019 Hello @reverhart, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I just sent you a private message to ask for more information. I will wait for your response. Cheers! Link to comment Share on other sites More sharing options...
reverhart Posted June 24, 2019 Author Report Share Posted June 24, 2019 Sent! Link to comment Share on other sites More sharing options...
Thomas Lutes Posted June 24, 2019 Report Share Posted June 24, 2019 I just upgraded to Nitro Pro 12 Productivity Suite and have the exact same problem reported by reverhart except for one difference. I've previously owned Nitro Pro and had an account set up using my gmail email address. When I did the upgrade, I inadvertently used my yahoo email address. I had no problem downloading Nitro Pro 12 and activating, although I do have a technical problem that I have inquired about in the "General" section of this forum. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 24, 2019 Official Nitronaut Report Share Posted June 24, 2019 Hello @Tomel, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
John VanVoorhis Posted November 28, 2020 Report Share Posted November 28, 2020 I just purchased VIP access but apparently it isn't linked to my account (yet). I have the Cleverbridge confirmation numbers. Can you help? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 30, 2020 Official Nitronaut Report Share Posted November 30, 2020 Hello @John VanVoorhis, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the Order Number of your VIP Access? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 1, 2020 Official Nitronaut Report Share Posted December 1, 2020 (edited) Hello @John VanVoorhis, Thank you for the private message. Necessary adjustments has been made on your account which means your VIP Access, Premium Support and Product Updates are now linked to your Nitro Pro 13. Thank you for choosing Nitro and I hope this helps. Edited December 2, 2020 by AllainU Link to comment Share on other sites More sharing options...
John VanVoorhis Posted December 1, 2020 Report Share Posted December 1, 2020 Thank you, everything seems to be in order now. I appreciate the assistance! Link to comment Share on other sites More sharing options...
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