reverhart 0 Report post Posted June 24, 2019 Hi! My VP recently purchased Nitro VIP Access as I have an issue where I need to submit a ticket. When I attempt to open a ticket referencing a serial number we have purchased (the one having issues), it states I cannot submit a ticket since I don't have VIP Access. I'm using the email address my VP used to purchase the VIP Access, so I'm not sure where the issue is. Since I can't email anyone and there is no phone support, I'm not sure how I can submit but ticket via VIP Access. Please assist! Thanks! Share this post Link to post Share on other sites
AllainU 0 Report post Posted June 24, 2019 Hello @reverhart, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I just sent you a private message to ask for more information. I will wait for your response. Cheers! Share this post Link to post Share on other sites
Tomel 0 Report post Posted June 24, 2019 I just upgraded to Nitro Pro 12 Productivity Suite and have the exact same problem reported by reverhart except for one difference. I've previously owned Nitro Pro and had an account set up using my gmail email address. When I did the upgrade, I inadvertently used my yahoo email address. I had no problem downloading Nitro Pro 12 and activating, although I do have a technical problem that I have inquired about in the "General" section of this forum. Share this post Link to post Share on other sites
AllainU 0 Report post Posted June 24, 2019 Hello @Tomel, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
John VanVoorhis 0 Report post Posted November 28, 2020 I just purchased VIP access but apparently it isn't linked to my account (yet). I have the Cleverbridge confirmation numbers. Can you help? Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 30, 2020 Hello @John VanVoorhis, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the Order Number of your VIP Access? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 1, 2020 (edited) Hello @John VanVoorhis, Thank you for the private message. Necessary adjustments has been made on your account which means your VIP Access, Premium Support and Product Updates are now linked to your Nitro Pro 13. Thank you for choosing Nitro and I hope this helps. Edited December 2, 2020 by AllainU Share this post Link to post Share on other sites
John VanVoorhis 0 Report post Posted December 1, 2020 Thank you, everything seems to be in order now. I appreciate the assistance! Share this post Link to post Share on other sites
