Jump to content

Nitro stopped printing to paper


Earl Hughes
 Share

Recommended Posts

Earl Hughes

My Nitro Pro program has stopped printing to paper on an HP Deskjet 3050A multi-function printer.  It worked fine before, and other programs print just fine, including Google Chrome printing PDF files.  When I print from Nitro Pro, it goes through all the motions and appears to send the print job, but the printer does nothing.  If I open the same file (or any other PDF file- none print in Nitro) in Acrobat Reader or Chrome, it prints fine.  I have the same issue with Nitro on another computer printing to an HP Deskjet J110.  All computers have up-to-date version of Windows 10 and HP drivers.

Link to comment
Share on other sites

  • Official Nitronaut

Hello @Bubblehog,

Thanks for reaching out to us!

We need the following information:

  • Does printing work when using other programs such as Microsoft Word, Excel, PowerPoint?
  • Is this file specific? I.e. Can other files be printed to that printer?
  • If this is a network device, can other people print to that printer? Are the printers installed on a server? 
  • Is it possible to print directly to the printer (via usb for example, rather than LAN or Wi-Fi)
  • Are any middle-man print managing software in use?
  • What drivers are in use and are updates available?
  • Have you tried using alternative drivers? (e.g. PCL6, PS)

Cheers!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.