Earl Hughes Posted June 27, 2019 Report Share Posted June 27, 2019 My Nitro Pro program has stopped printing to paper on an HP Deskjet 3050A multi-function printer. It worked fine before, and other programs print just fine, including Google Chrome printing PDF files. When I print from Nitro Pro, it goes through all the motions and appears to send the print job, but the printer does nothing. If I open the same file (or any other PDF file- none print in Nitro) in Acrobat Reader or Chrome, it prints fine. I have the same issue with Nitro on another computer printing to an HP Deskjet J110. All computers have up-to-date version of Windows 10 and HP drivers. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 28, 2019 Official Nitronaut Report Share Posted June 28, 2019 Hello @Bubblehog, Thanks for reaching out to us! We need the following information: Does printing work when using other programs such as Microsoft Word, Excel, PowerPoint? Is this file specific? I.e. Can other files be printed to that printer? If this is a network device, can other people print to that printer? Are the printers installed on a server? Is it possible to print directly to the printer (via usb for example, rather than LAN or Wi-Fi) Are any middle-man print managing software in use? What drivers are in use and are updates available? Have you tried using alternative drivers? (e.g. PCL6, PS) Cheers! Link to comment Share on other sites More sharing options...
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