MLL Posted July 4, 2019 Report Share Posted July 4, 2019 I installed Nitro Pro 12 version 12.16.3.574 today. The release notes had the following comment: Known Issues When using the OCR function in Japanese and Chinese languages, the end result is inaccurate and in some cases can produce symbols instead of characters. This does not affect any other languages. So, my question is: Does Nitro ever intend to resolve this issue, and if so, when might it happen? I frequently scan documents in Chinese and invariably the OCR fails to correctly read the characters and produces symbols, as noted above. Thanks for any information or feedback you can provide. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 4, 2019 Official Nitronaut Report Share Posted July 4, 2019 Hello @MLL, Thank you for posting on our Community Forums! We don't fully support both languages and there are no short-term plans to enhance/improve/add the support for both languages at the moment. I apologize for the inconvenience. Please let me know if you have other questions. Link to comment Share on other sites More sharing options...
MLL Posted July 5, 2019 Author Report Share Posted July 5, 2019 Thank you for your quick and direct response. Sorry to hear Nitro has no firm plans to provide better support for Chinese character OCR. This leaves me no alternative but to find a different app that does. Wish I had known this before upgrading to version 12, otherwise I would have just continued using version 10. Not a happy customer... Link to comment Share on other sites More sharing options...
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