HajiaKudi 0 Report post Posted July 4, 2019 I need to activate Nitro 11 after a system reset but do not know how to, the activation portal says it is active. Can I get help with this please. Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 4, 2019 Hello @HajiaKudi, Thank you for posting on our Community Forums! I released your serial number so you can reuse it. Please try reactivating and let me know how that goes! Cheers! Quote Share this post Link to post Share on other sites
HajiaKudi 0 Report post Posted July 4, 2019 Thank you I still need an activation link please can I get the link and an activation code. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted July 4, 2019 Hello @HajiaKudi, Kindly try manually activating by going to this direct link: https://www.internetactivation.com/ECOSYSTEM/ActivationServer/tiactivate/default.aspx Thank you for choosing Nitro and I hope this helps! Quote Share this post Link to post Share on other sites
HajiaKudi 0 Report post Posted July 4, 2019 Thanks I just did but it seems the trial profile will not allow it update on my system, what do I need to do for it be activated on my system. Quote Share this post Link to post Share on other sites
HajiaKudi 0 Report post Posted July 4, 2019 I can not log on to the activation profile, please let me know what needs to be done to access the activated Nitro. Thanks Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted July 5, 2019 Hello @HajiaKudi, Our record shows you were able to activate but another attempt is showing for the same Computer ID. In order to further assist you, let us try some troubleshooting by referring to these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686 3. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 5. Download and install Nitro Pro 11.0.8.470 using below offline installers: x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 6. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number. Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
HajiaKudi 0 Report post Posted July 5, 2019 Thanks its all sorted now. Quote Share this post Link to post Share on other sites
