tina_in_az 0 Report post Posted July 9, 2019 Today I replaced my Surface Pro and attempted to install Nitro Pro 11, which I purchased in April 2018. I am getting a failure message during the installation step. Where can I download another version 11 to install, then use my license to activate? Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted July 9, 2019 Hi @tina_in_az, Thanks for posting on our Community Forums! Our official downloads page contain the latest installers for Nitro Pro 11 and 12: https://www.gonitro.com/nps/product-details/downloads You can also access the appropriate installers here: http://kb.gonitro.com/knowledgebase#/search/retail/000001632 If you are unsure if your machine is using 32 or 64-bit, please refer to this link: http://kb.gonitro.com/knowledgebase#/search/32 or 64 bit/000001874 After installation, you can activate by opening Nitro Pro 11, clicking on the Help tab > About Nitro Pro > Activation and enter your Nitro Pro 11 serial number. I hope this helps. Cheers! Share this post Link to post Share on other sites
tina_in_az 0 Report post Posted July 18, 2019 I downloaded the installer, then when the installer got to the install part I received a message that the install had failed. It's the same message that I received previously. What can I do now? Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted July 18, 2019 Hi @tina_in_az, Thank you for your response! May I know the exact error message? Is it "Nitro Pro Setup Wizard ended prematurely because of an error. Your system has not been moidfied. To install this program at a later time, run Setup Wizard again. Click the Finish button to exit the Setup Wizard."? If yes, kindly refer to this article: Share this post Link to post Share on other sites
tina_in_az 0 Report post Posted July 20, 2019 "Nitro Pro setup wizard has failed" is the message. I took a screen shot of the message but it looks like I can't attach it to this message. Regards, Tina Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted July 22, 2019 Hi @tina_in_az, Were you able to try the steps found on the Word file? I'm attaching it here for your convenience. Setup Wizard Ended Prematurely.docx Share this post Link to post Share on other sites
