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simu

Printing problems with protected documents

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simu
When printing protected UBS bank documents, Nitro crashes.
Nitro has been reinstalled. And the problem still persists.

 

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Leslie V.

Hello @simu,

Thanks for reaching out to us!

It will be hard to know the cause and find a fix without testing a sample file. Are you able to provide us with this? Redacting portions with sensitive data may help.

Also, what exact build of Nitro are you using? (You can retrieve this information by going to the Help tab> About Nitro Pro.)

If it asks for your email address when there is a crash report that pops up, please enter your email address so I can check the details on our end.

Cheers!

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