simu 0 Report post Posted July 9, 2019 When printing protected UBS bank documents, Nitro crashes. Nitro has been reinstalled. And the problem still persists. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 9, 2019 Hello @simu, Thanks for reaching out to us! It will be hard to know the cause and find a fix without testing a sample file. Are you able to provide us with this? Redacting portions with sensitive data may help. Also, what exact build of Nitro are you using? (You can retrieve this information by going to the Help tab> About Nitro Pro.) If it asks for your email address when there is a crash report that pops up, please enter your email address so I can check the details on our end. Cheers! Share this post Link to post Share on other sites
simu 0 Report post Posted July 10, 2019 Hello Leslie V. In the meantime, I was able to edit the document so that it is neutral and the error still appears. Nitro Pro 12.16.3.574 https://wetransfer.com/downloads/ef496f596f538f4e134c02063ae9a07f20190710093254/5c5708dfa6f67f70b880d7545d97f59f20190710093254/ac39a1 Share this post Link to post Share on other sites
