robbe.Chau@quadrant.be Posted July 9, 2019 Report Share Posted July 9, 2019 I'm not able to create an account as discribed on this page (https://www.gonitro.com/user-guide/cloud/article/create-a-nitro-cloud-account) I have installed and activated succesfully Nitro Pro 12, but i'm not able to see the 'sign up' button at the top right corner. How do I solve this problem? Click the Sign Up link menu in the top right hand corner of Nitro Pro In the Sign Up dialog, enter your name, email address and password. Click the Get Started for Free button Access your email account and confirm your address by clicking the link in the email from Nitro Cloud. If you did not receive the email, check your spam folder or click the Resend Confirmation Email button in the Nitro Pro dialog The confirmation link will load Nitro Cloud in your web browser. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 9, 2019 Official Nitronaut Report Share Posted July 9, 2019 Hello @robbe.Chau@quadrant.be, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
andresgonzalez83@gmail.com Posted January 25, 2021 Report Share Posted January 25, 2021 I have the same issue I'm not able to create an account as discribed on this page (https://www.gonitro.com/user-guide/cloud/article/create-a-nitro-cloud-account) I have installed and activated succesfully Nitro Pro 12, but i'm not able to see the 'sign up' button at the top right corner. How do I solve this problem? Click the Sign Up link menu in the top right hand corner of Nitro Pro In the Sign Up dialog, enter your name, email address and password. Click the Get Started for Free button Access your email account and confirm your address by clicking the link in the email from Nitro Cloud. If you did not receive the email, check your spam folder or click the Resend Confirmation Email button in the Nitro Pro dialog The confirmation link will load Nitro Cloud in your web browser. Link to comment Share on other sites More sharing options...
andresgonzalez83@gmail.com Posted January 25, 2021 Report Share Posted January 25, 2021 On 7/9/2019 at 4:47 PM, AllainU said: Hello @robbe.Chau@quadrant.be, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. I have the same issue! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 26, 2021 Official Nitronaut Report Share Posted January 26, 2021 Hello @andresgonzalez83@gmail.com, Thank you for reaching out to us through our Community Forums! After logging into our Cloud Server, I can see you have an account using the same email address which why I have execute a password reset in behalf so please check your inbox for the reset-password link. If you did not receive it, it may have gone to your Spam / Junk folder as sometimes our emails goes there. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
andresgonzalez83@gmail.com Posted January 26, 2021 Report Share Posted January 26, 2021 1 hour ago, AllainU said: Hello @andresgonzalez83@gmail.com, Thank you for reaching out to us through our Community Forums! After logging into our Cloud Server, I can see you have an account using the same email address which why I have execute a password reset in behalf so please check your inbox for the reset-password link. If you did not receive it, it may have gone to your Spam / Junk folder as sometimes our emails goes there. Thank you for choosing Nitro and I hope this helps. Thanks.. Perhaps I wasn't clear enough I already reset my password and I can sing to the cloud server but I can't log in from the software in order to link my new software with the preciusly existing cloud account Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 26, 2021 Official Nitronaut Report Share Posted January 26, 2021 Hello @andresgonzalez83@gmail.com, To order to further understand what you are experiencing, could you please provide a screenshot of the window where you are unable to login from you software? To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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