toniv 0 Report post Posted July 10, 2019 I have been using Nitro pro 9 on a Windows 10 Pro computer for some time. When I went to print to the Nitro Pro 9 Virtual printer from Excel 2013, it shows the Nitro pro virtual printer but gives me an error unable to connect. I read through the forums and dowloaded the Cleanup Tool and Nitro Pro 9 application from your website. I ran the cleanup utility, rebooted and reinstalled the program and came up with the same error. Any help would be greatly appreciated! Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 11, 2019 Hello @toniv, Thanks for contacting Nitro! Unfortunately, Microsoft has changed the way the 'Print Spooler' works in Windows 10. Because of this Nitro Pro 9 cannot be supported on Windows. The PDF Creator built into Nitro Pro 9 will not work properly. Though other functions should remain usable. You have three options from here: 1. You could upgrade to Nitro Pro 12: https://www.gonitro.com/pro/upgrade 2. You could install Nitro Pro 12 as a trial (alongside your current installation), just to use the PDF creator. The Creator will remain after the trial has finished. 3. You could install our alternative PDF creator, PrimoPDF: http://www.primopdf.com/ Share this post Link to post Share on other sites
