Jump to content
Nitro Cloud is now Nitro Sign! ×
toniv

Nitro Pro 9 Printer Unable to Connect

Recommended Posts

toniv

I have been using Nitro pro 9 on a Windows 10 Pro computer for some time.  When I went to print to the Nitro Pro 9 Virtual printer from Excel 2013, it shows the Nitro pro virtual printer but gives me an error unable to connect.  I read through the forums and dowloaded the Cleanup Tool and Nitro Pro 9 application from your website.  I ran the cleanup utility, rebooted and reinstalled the program and came up with the same error.  Any help would be greatly appreciated!  

Share this post


Link to post
Share on other sites
Leslie V.

Hello @toniv,

Thanks for contacting Nitro!

Unfortunately, Microsoft has changed the way the 'Print Spooler' works in Windows 10.
Because of this Nitro Pro 9 cannot be supported on Windows.

The PDF Creator built into Nitro Pro 9 will not work properly.
Though other functions should remain usable.

You have three options from here:

1. You could upgrade to Nitro Pro 12: https://www.gonitro.com/pro/upgrade

2. You could install Nitro Pro 12 as a trial (alongside your current installation), just to use the PDF creator.
The Creator will remain after the trial has finished.

3. You could install our alternative PDF creator, PrimoPDF: http://www.primopdf.com/

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.