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toniv

Nitro Pro 9 Printer Unable to Connect

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toniv

I have been using Nitro pro 9 on a Windows 10 Pro computer for some time.  When I went to print to the Nitro Pro 9 Virtual printer from Excel 2013, it shows the Nitro pro virtual printer but gives me an error unable to connect.  I read through the forums and dowloaded the Cleanup Tool and Nitro Pro 9 application from your website.  I ran the cleanup utility, rebooted and reinstalled the program and came up with the same error.  Any help would be greatly appreciated!  

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Leslie V.

Hello @toniv,

Thanks for contacting Nitro!

Unfortunately, Microsoft has changed the way the 'Print Spooler' works in Windows 10.
Because of this Nitro Pro 9 cannot be supported on Windows.

The PDF Creator built into Nitro Pro 9 will not work properly.
Though other functions should remain usable.

You have three options from here:

1. You could upgrade to Nitro Pro 12: https://www.gonitro.com/pro/upgrade

2. You could install Nitro Pro 12 as a trial (alongside your current installation), just to use the PDF creator.
The Creator will remain after the trial has finished.

3. You could install our alternative PDF creator, PrimoPDF: http://www.primopdf.com/

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