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[Wade Roberts]

Need help with activation. pro 12 won't take my old SN even after I deactivated Pro 11

[Allain Umailin]

Hello @Wade Roberts,

Thank you for reaching out to us through our Community Forums!

To further assist you, are you activating Nitro Pro 12 using your Nitro Pro 11's serial number?

If this is correct, are you receiving the error '-22 Error Wrong License Number' message?

Thank you very much in advance and I am looking forward to hearing back from you. 

[Wade Roberts]

Yes I get error 22

[Wade Roberts]

yes activating from 11 to 12 using 11 code

[Allain Umailin]

Hello @Wade Roberts,

Thank you for this information.

Please be informed that '-22 Error Wrong License Number' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 11. We then activate it using your serial number. Kindly follow these steps:

1. Uninstall Nitro Pro from your computer then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download your Nitro Pro 11.0.8.470 using these offline link/s:

x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi 
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: http://kb.gonitro.com/knowledgebase#/search/64/000001874 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps!

[Wade Roberts]

didn't work

[Wade Roberts]

still trying to update from 11 to 12 that I bought yesterday.  Give me the same message. I do use the serial number from my 11 version? 

[Wade Roberts]

keeps doing the same thing. is Nitro suppose to send me a version of 12 are do  I use the free download, I have been using the free download the ref  

Reference number:
(required for all inquiries)

183xxxxxx Invoice date: 7/11/2019
Invoice number: BKD-73627xxxxxx

[Allain Umailin]

Hello @Wade Roberts,

Thank you for providing this information and my apologies for the delayed response.

Upon checking your records, I can see you made a pre-purcahse of Nitro Pro 13 that will be released this coming Fall, not Nitro Pro 12.

As per the receipt you have received, the new serial number will be sent to you directly upon launch of the new product this fall.

Should you have further questions, please do not hesitate to reach-out again.