ARF Posted July 14, 2019 Report Share Posted July 14, 2019 Since latest update I'm getting debug.log files being created for unknown reasons. They appear to be empty text documents. Why is this and how can it be stopped? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 15, 2019 Official Nitronaut Report Share Posted July 15, 2019 Hello @ARF, Thanks for posting here! Can you please give us more details about the issue you are getting? - When are you getting it? What tools/steps are you doing when you got this? - Please forward a screencast or screenshot of what you are seeing. - Is this happening regardless of what file you are working on? Please send us a sample one for testing. Cheers! Link to comment Share on other sites More sharing options...
ARF Posted July 16, 2019 Author Report Share Posted July 16, 2019 HI, the debug file is created when opening the pdf. If you send me your email address I can send you a sample PDF. Link to comment Share on other sites More sharing options...
tsu Posted July 20, 2019 Report Share Posted July 20, 2019 Hello Leslie, for me the same happens. Since update to 12.16.3.574 the debug.log file is installed at opening some pdf files. The log file includes: "[0716/163632.913:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 511". So please check this and I hope you can give an answer to this. Thank you in advance. Link to comment Share on other sites More sharing options...
Cain Posted July 25, 2019 Report Share Posted July 25, 2019 I also have an empty debug.log created each time I open a PDF file. version 12.16.3.574 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 25, 2019 Official Nitronaut Report Share Posted July 25, 2019 On 7/16/2019 at 9:36 AM, ARF said: HI, the debug file is created when opening the pdf. If you send me your email address I can send you a sample PDF. Hi @ARF @Cain@tsu Please forward a screenshot of how it looks on your end. Kindly send me sample files as well so we can try to replicate the issue on our end. Please send it via direct message to me. Thanks! Link to comment Share on other sites More sharing options...
ARF Posted July 25, 2019 Author Report Share Posted July 25, 2019 Hi, I can but need your email as I don’t want to add file to the forum. Link to comment Share on other sites More sharing options...
farley Posted July 26, 2019 Report Share Posted July 26, 2019 We have having the same issue. Just upgraded multiple clients to Nitro Pro 12.16.3.574 and opening a file on a network share results in the creation of a debug.log file. The file is 0KB in size. Has anyone found a solution? 1 Link to comment Share on other sites More sharing options...
JanssenKerres Posted July 26, 2019 Report Share Posted July 26, 2019 Dear Leslie, Here is the same problem, in the log file the following text is written: [0726/141026.036:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/141026.263:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/141026.280:ERROR:browser_gpu_channel_host_factory.cc(139)] Failed to launch GPU process. [0726/145926.836:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/145927.124:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization [0726/145927.144:ERROR:browser_gpu_channel_host_factory.cc(139)] Failed to launch GPU process. Can you do anything with this? Kind regards, Janssen Kerres 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 26, 2019 Official Nitronaut Report Share Posted July 26, 2019 Hello everyone, Thank you for reaching out to us! Please forward the file so that we can review and test them on our end. @ARF - you can hover your mouse over my photo, then click on the "Message" button at the lower-left portion of that pop-up. That will send me a direct message. Thanks! Link to comment Share on other sites More sharing options...
tsu Posted August 8, 2019 Report Share Posted August 8, 2019 Hello Leslie, is there any progress in investigating the topic regarding "debug.log" ? Thanks for your reply. Thomas 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 8, 2019 Official Nitronaut Report Share Posted August 8, 2019 Hello, This issue has only been recently discovered and it is still being investigated. So far we have found that it only occurs in 12.16.3.574, and only when opening scanned files (specifically when the 'OCR' notification pops up ~see attached). Can you confirm this is the same on your end? If so, the current workaround is to deselect (turn off) "in-product messages" (also attached) via File > Preferences > Notifications. Kindly let us know if this works for you. Link to comment Share on other sites More sharing options...
tsu Posted August 9, 2019 Report Share Posted August 9, 2019 Hello Leslie, from my point of view I can confirm, that the debug.log file is not created, when I deselect the "in-product messages". Super. I am not 100% sure, if the file is only beeing created, when I open a scanned file, but most probably it is as you explained. Because I open many pdf-files in a day and I do not have that much "debug.log" files. For me I feel quite well, because deselecting the "in-product messages" does not influence my work, because I never use the OCR-functionality directly after scanning a document so the message was more or less disturbing me and I did not know how to deselect it. Thanks for your help. Thomas Link to comment Share on other sites More sharing options...
Mike R Posted August 20, 2019 Report Share Posted August 20, 2019 (edited) I am seeing this issue as well. Is there a way to deselect "Show in-product messages" from the registry? Thanks, Mike Edited August 20, 2019 by Mike R Link to comment Share on other sites More sharing options...
Power User Steven Zakulec Posted August 21, 2019 Power User Report Share Posted August 21, 2019 Yes- you'll want to set HKEY_CURRENT_USER\Software\Nitro\Pro\12\Settings\Preferences\kPreferences\kPrefProductMsgs to /b 0 Hope that helps! 1 Link to comment Share on other sites More sharing options...
Mike R Posted August 23, 2019 Report Share Posted August 23, 2019 Steven, that reg key isn't working for me. None of my machines have Nitro in the HKCU\Software\ path. I have HKLM\Software\Nitro\Pro\12\Settings\Preferences\kPreferences\ and if I create the kPrefProductMsgs /b 0 string value, it works, unless you change it manually from the Preferences>Notification window and then it stays. Link to comment Share on other sites More sharing options...
darnold Posted August 27, 2019 Report Share Posted August 27, 2019 I also have this issue with my newly installed trial of 12.16.3.574 on Win10 Pro. My debug.log files are empty. Above fixes seem to have only temporary effect (or none at all). Link to comment Share on other sites More sharing options...
AMVA Posted August 27, 2019 Report Share Posted August 27, 2019 I'm also observing a debug.log file being created every time i open a pdf file. For example, i create a pdf with Nitro and when i open that file a debug.log file is created. Disabling "show in-product messages" did not change the behavior. I'm using a trial version of Nitro Pro 12 (12.16.3.574) Link to comment Share on other sites More sharing options...
Beat Posted December 2, 2019 Report Share Posted December 2, 2019 I have the same issue with Nitro Pro 12.16.3.574 which is very annoying. Whenever I open a PDF with scanned content, an empty debug.log file is created. I created the registry entry as mentioned by Steven Zakulec above, but still the same. 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 3, 2019 Official Nitronaut Report Share Posted December 3, 2019 Hello @Beat There are three separate known workarounds: 1. Turn off “Show In-product messages” via File > Preferences > Notifications 2. Open Nitro before opening a scanned file 3. Upgrade to version 13, this has been fixed in the current version. Cheers! Link to comment Share on other sites More sharing options...
Beat Posted December 4, 2019 Report Share Posted December 4, 2019 On 12/3/2019 at 4:09 PM, Leslie V. said: Hello @Beat There are three separate known workarounds: 1. Turn off “Show In-product messages” via File > Preferences > Notifications 2. Open Nitro before opening a scanned file 3. Upgrade to version 13, this has been fixed in the current version. Cheers! Thanks, Leslie! #1 and #2 helped to solve this issue. Link to comment Share on other sites More sharing options...
MGU Posted January 24, 2020 Report Share Posted January 24, 2020 On 12/3/2019 at 7:09 AM, Leslie V. said: Hello @Beat There are three separate known workarounds: 1. Turn off “Show In-product messages” via File > Preferences > Notifications 2. Open Nitro before opening a scanned file 3. Upgrade to version 13, this has been fixed in the current version. Cheers! Hi Leslie, What if we cannot upgrade to Nitro Pro 13 since we only have the Nitro Pro 12 key. Will there be a patch for this? Thanks, Max Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 29, 2020 Official Nitronaut Report Share Posted January 29, 2020 Hello @Max At the moment, there's none for Nitro Pro 12. We also do not know yet whether or not there will be a patch created in the future for that version. Please let me know if you have other questions. Link to comment Share on other sites More sharing options...
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