Jump to content

Not able to re-install Nitro Pro 11 in a new laptop and receive the Error 23 msg


von
 Share

Recommended Posts

Hi,

I receive a "Error 23 - License number already used" message when I enter my license number in the activation form.

The activation portal on the website tells me :

Status: active

- Number of Activations: 0

- Number of Activations Allowed: 2

Anybody from the Nitro Support Team can help?

Regards.

 

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @von,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

Link to comment
Share on other sites

22 hours ago, AllainU said:

Hello @von,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

Hi AllainU,

Thank you. It is now activated. 

Regards.

Link to comment
Share on other sites

  • Official Nitronaut
Kelvin B. Villarin

Hi @Keo,

Thanks for posting on our Community Forums!

Kindly direct message me or @AllainU your Nitro Pro 11 serial number so we can look into it.

Cheers!

Link to comment
Share on other sites

I have this error -23 License will not be accepted although I deactivated the license, uninstalled the Nitro Pro 12, closed the Laptop... Restarted the Laptop, installed Nitro Pro 12 and yet my error is still the same and cannot get this darn thing to work. This is NOT the first time since I purchased Nitro Pro 12 Suite I have had this problem..

Windows Version 10 Pro.... 10.0.18362

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Claude,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

Link to comment
Share on other sites

Bruce Graves

It seems that this is a "known issue". I deactivated the license on my old machine and I can't activate it on my new machine... I get an "Error 23 - License number already used" message when I enter my license number in the activation form.

The activation portal on the website tells me :

Status: active

- Number of Activations: 0

- Number of Activations Allowed: 2

Anybody from the Nitro Support Team can help?

Regards.

Bruce Graves

 

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Bruce Graves,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? 

To send me a private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.