Not able to re-install Nitro Pro 11 in a new laptop and receive the Error 23 msg

[von 0]

Hi,

I receive a "Error 23 - License number already used" message when I enter my license number in the activation form.

The activation portal on the website tells me :

- Status: active

- Number of Activations: 0

- Number of Activations Allowed: 2

Anybody from the Nitro Support Team can help?

Regards.

 

[AllainU 0]

Hello @von,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

[von 0]

22 hours ago, AllainU said:

Hello @von,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

Hi AllainU,

Thank you. It is now activated. 

Regards.

[Keo 0]

I have the same error message on our Nitro Pro 11 as Von (after Windows update to 1903 version last night)

Can anyone help?

 

[Kelvin V. 0]

Hi @Keo,

Thanks for posting on our Community Forums!

Kindly direct message me or @AllainU your Nitro Pro 11 serial number so we can look into it.

Cheers!

[Claude 0]

I have this error -23 License will not be accepted although I deactivated the license, uninstalled the Nitro Pro 12, closed the Laptop... Restarted the Laptop, installed Nitro Pro 12 and yet my error is still the same and cannot get this darn thing to work. This is NOT the first time since I purchased Nitro Pro 12 Suite I have had this problem..

Windows Version 10 Pro.... 10.0.18362

[AllainU 0]

Hello @Claude,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

[Bruce Graves 0]

It seems that this is a "known issue". I deactivated the license on my old machine and I can't activate it on my new machine... I get an "Error 23 - License number already used" message when I enter my license number in the activation form.

The activation portal on the website tells me :

- Status: active

- Number of Activations: 0

- Number of Activations Allowed: 2

Anybody from the Nitro Support Team can help?

Regards.

Bruce Graves

 

[AllainU 0]

Hello @Bruce Graves,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? 

To send me a private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.