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Skydog64

Unable to access all features with Nitro v12

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Skydog64

Just reinstalled Nitro 12 after a laptop rebuild. Currently cannot use all the features of the software & the when trying to upgrade, doesn't recognize my serial # ! Help!

Peter

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AllainU

Hello @Skydog64,

Thank you for reaching out to us through our Community Forums!

Kindly note you are receiving the error message because our record shows you were able to upgrade from Nitro Pro 10 to Nitro Pro 12 already last 30th of October 2018.

With regards to unable to use Nitro Pro 12 features, could you please confirm it is activated by going to Help tab > About Nitro Pro?

To confirm it is activated, you should see the serial number and the Deactivate button there.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Skydog64

Gidday Allain - that's correct, I can see both. Thanks for the speedy response. Do you need my serial # ?

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AllainU

Hello @Skydog64,

No need to provide the v12 serial number as I found in our system. Many thanks, though.

If you see both, then your program is activated and you should have access to all its features.

If something is not working as expected, could you please provide more details of the issue you are experiencing?

Thank you very much in advance and I am looking forward to hearing back from you. 

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