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Ray Peltz

Error Installing Nitro Pro 11 on Windows 10 Pro

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Ray Peltz

I am receiving the following error when attempting to install Nitro Pro 11 on Windows 10 Pro X64.

 

Windows Installer installed the product. Product Name: Nitro Pro. Product Version: 11.0.3.134. Product Language: 1033. Manufacturer: Nitro. Installation success or error status: 1603.

 

When we attempt to install, it seems like it is going through and after the UAC prompt the install seems to progress and then just says installation failed.

 

Thank You!

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AllainU

Hello @Ray Peltz,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following information?:
-The exact error message you have received when you attempted to install your Nitro Pro 11
-The serial number of your Nitro Pro (to sending me a private message, hover your mouse on top of my name 'AllainU' and select 'Message'). This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Ray Peltz

I sent you the requested information. I have downloaded the latest version of the installer as listed in one of the posts from earlier this month to the link for the latest version of the 64 bit installer for Nitro Pro 11. I have tried installing it by just double-clicking it, by right-clicking and running the installer as administrator and even tried running it both ways logged in as another user.

 

Thanks,

 

Ray

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AllainU

Hello @Ray Peltz,

Thank you for providing your Nitro Pro 11 serial number.

Upon checking this v11 serial number, I can see in our records you already upgraded it to Nitro Pro 12.

When an upgrade happens, the older version gets deactivated on our end and users are provided with a new license to match their upgrade version.

Are you still trying to install your Nitro Pro 11 on a different machine?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Alessandro

Hello @AllainU,

I've the same problem but I've not update to Nitro Pro 12.

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AllainU

Hello @Alessandro,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the exact error message you have received when you attempted to install your Nitro Pro 11?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Alessandro

Hello @AllainU

the error message is:

Nitro Pro Setup Wizard ended prematurely because an error. Your system has not been modified. To install this program at a later time. run Setup Wizard again. Click the Finish button to exit the Setup Wizard.

I'm installing the x64 version, file name: nitro_pro11_ba_x64.exe

I'm on Windows 10 64bit

Regards

Alessandro

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AllainU

Hello @Alessandro,

Thank you for this information.

Do you have a hidden 'WindowsApps' folder inside C:\Program Files?

If yes, kindly note we have identified that the cause of this issue is permission/ownership access to WindowsApps folder. Even if your Windows account is a member of Administrator group or you are logged in using administrator account, the installation will fail as the account does not have permission/ownership to access WindowsApps folder. To confirm this, here are the steps:

1. Enable the 'Hidden items' in Windows Explorer as the WindowsApps is hidden by default.
2. Go to C:\ProgramFiles\ then double click WindowsApps folder. A window will pop-up telling you that 'You don't currently have permission to access this folder'

As a workaround, kindly follow these steps:

1. Carefully follow the steps up to step 7 on this KB article: http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Please take note of the following: 
• You are required to run CMD in administrator mode. 
• If Windows says '-' is not recognized as an internal or external command, operable program or batch file, remove the '-' when executing the commands.

The above article will allow your user account to take ownership and gain permission to access the WindowsApps folder. 

2. Go back to C:\ProgramFiles\ then double click WindowsApps folder.
3. Click 'Continue' to permanently get access to this folder.
4. At this point, since your user account already have permission and ownership to the folder, clicking Continue will give you access to WindowsApps folder. 
5. Close WindowsApps folder then open it again, you should no longer get the message 'You don’t currently have permission to access this folder' pop-up message.

After the above steps, please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.proceed on installing 

Then install Nitro Pro 11 using below offline installers:
x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate and entering your serial number.

Thanks for choosing Nitro and I hope this helps!

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