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Scaling problem


Catalyst Helpdesk
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Catalyst Helpdesk

I have a problem where when one user tries to select Page Scaling, Shrink to fit printable area nothing happens. Another user will try & it will work fine.

They have logged out and back in but that made no difference.

Is there any setting in a profile setting that could stop this and how can I clear it if so?

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Steven Zakulec

Are you on the latest version of your Nitro version? There have been some bugs or issues around it, so if you can, it's helpful to be on the latest version: https://www.gonitro.com/support/downloads

You could try doing a repair install: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

Otherwise, you'll want to check the registry:

Computer\HKEY_CURRENT_USER\Software\Nitro\Pro\12\Settings\Preferences\kPreferences

If none of that works, get in touch with support.

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