'Twain' missing when scanning using Nitro Pro

[Dave Parsons 0]

I am having a similar problem. Mt printer is an HP all in one printer 6712 and I could scan into Nitro easily. Now it says there is 'Twain' missing.

[AllainU 0]

Hello @Dave Parsons,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened?
-The serial number of your Nitro Pro. This matters because our business installers are different from the online ones. To send me a private message, hover your mouse on top of my name 'AllainU' and select 'Message'.
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Dave Parsons 0]

Hi AllainU,

Thanks for your prompt response.

This is a new issue the only changes maybe Windows10 updating in the background.

Nitro Pro 10 

Serial number: 234600-xxxxxx-xxxxxx

Error message:

Unable to scan.

Unable to open TWAIN device. 'HP Officejet 7610 TWAIN'

(check power and connection.) (TWCC_BUMMER)

Have checked power and connection.

Look forward to hearing from you soon.

 

 

Edited July 23, 2019 by AllainU

[AllainU 0]

Hello @Dave Parsons,

Thank you for providing this information.

Since it started after a Windows update, could you please uninstall and reinstall the software and driver of your HP Officejet 7610?

You may also refer to this article with related issue: https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Officejet-7610-Drivers/td-p/6506247

Thank you for choosing Nitro and I hope this helps!

[Dave Parsons 0]

Hi

I have worked my way through the various articles and having done this Nitro now comes up with an error message 'The HP Officejet 7610 was not found' which is rather strange when it provides it as an option.

Please advise - Thanks

[AllainU 0]

Hello @Dave Parsons,

Yes, that is quite strange because you are receiving an error message after selecting the printer.

Could you please check this article to further troubleshoot this printing issue?:

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/HP-Scan-error-quot-The-HP-Officejet-7610-series-was-not/td-p/3359719

Should you have further questions, please do not hesitate to reach-out again. 

[Skeptic50 0]

On 7/24/2019 at 9:03 AM, Dave Parsons said:

Hi

I have worked my way through the various articles and having done this Nitro now comes up with an error message 'The HP Officejet 7610 was not found' which is rather strange when it provides it as an option.

Please advise - Thanks

Dave,

I had a similar problem when I bought a Canon D480 Multi-function machine several years.  I curse all of the sellers of scanners who do not include a TWAIN driver with their software.  I called Customer Support, searched the Internet and finally found several positive reviews of a free TWAIN driver called FreeKapture. The version I downloaded is ver 2 and a search I just did found that this is still the current version available today. That means it is a VERY stable driver.  I have been using  FreeKapture since I do not know when with no problems. Here is one site you can get the driver: https://www.softpedia.com/get/Office-tools/Other-Office-Tools/FreeKapture.shtml.  Ignore the Green START NOW buttons. Read the description text and scroll down to a BLUE DOWNLOAD button that has "FreeKapture 2.0 for Windows" on the right side of it. Click the BLUE DOWNLOAD and you will download a ZIP file. The Zip file will have a Setup.exe file. Extract that file and run it. The TWAIN driver will be installed into its own folder. If I remember correctly, In your scanner software you will have to find a menu option to find the TWAIN driver. Just remember the folder where it was installed to which was included during the Setup process. Once you have pointed your scanner to the TWAIN driver you should be free to scan your life away.