Jeff Apsley Posted July 24, 2019 Report Share Posted July 24, 2019 (edited) I had a hard drive failure - I had to reinstall my Nitro Pro V12 and now it will not activate. Edited July 25, 2019 by Leslie V. Confidential information deleted Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 25, 2019 Official Nitronaut Report Share Posted July 25, 2019 Hello @Jeff Apsley, Thanks for reaching out to us! I can see that you created a support ticket as well. We'll reach out to you through that. Cheers! Link to comment Share on other sites More sharing options...
Alexander T Posted July 26, 2019 Report Share Posted July 26, 2019 I am experiencing exactly the same issue. I needed to re-install Nitro Pro 12. I have a valid key. When I went to activate it, it gave me the error 23. I went online and deauthorized all of my computers. I went back to Nitro Pro and still can't activate it. Same issue. Can someone help me with this as well? I see no place to enter a support ticket. Thank you, Alex Tushinsky Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 26, 2019 Official Nitronaut Report Share Posted July 26, 2019 Hello @Alexander T, I released your key as well. Please retry and let me know how that goes. Cheers! Link to comment Share on other sites More sharing options...
Alexander T Posted July 26, 2019 Report Share Posted July 26, 2019 Thank you! That has worked!! Link to comment Share on other sites More sharing options...
DougG Posted July 29, 2019 Report Share Posted July 29, 2019 -23 Error. Experienced after Win10 1903 update. Deactivation of installations has not resulted in ability to activate Nitro installation, looks like an issue with Activation portal! Link to comment Share on other sites More sharing options...
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