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Activation error 23

Jeff Apsley

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Jeff Apsley

I had a hard drive failure - I had to reinstall my Nitro Pro V12 and now it will not activate.


Edited by Leslie V.
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  • Official Nitronaut

Hello @Jeff Apsley,

Thanks for reaching out to us!
I can see that you created a support ticket as well. We'll reach out to you through that.


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Alexander T

I am experiencing exactly the same issue.  I needed to re-install Nitro Pro 12.  I have a valid key.  When I went to activate it, it gave me the error 23.  I went online and deauthorized all of my computers.  I went back to Nitro Pro and still can't activate it.  Same issue.

Can someone help me with this as well?  I see no place to enter a support ticket.

Thank you,

Alex Tushinsky


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-23 Error. Experienced after Win10 1903 update. Deactivation of installations has not resulted in ability to activate Nitro installation, looks like an issue with Activation portal!

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