Jeff Apsley 0 Report post Posted July 24, 2019 (edited) I had a hard drive failure - I had to reinstall my Nitro Pro V12 and now it will not activate. Edited July 25, 2019 by Leslie V. Confidential information deleted Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 25, 2019 Hello @Jeff Apsley, Thanks for reaching out to us! I can see that you created a support ticket as well. We'll reach out to you through that. Cheers! Share this post Link to post Share on other sites
Alexander T 0 Report post Posted July 26, 2019 I am experiencing exactly the same issue. I needed to re-install Nitro Pro 12. I have a valid key. When I went to activate it, it gave me the error 23. I went online and deauthorized all of my computers. I went back to Nitro Pro and still can't activate it. Same issue. Can someone help me with this as well? I see no place to enter a support ticket. Thank you, Alex Tushinsky Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 26, 2019 Hello @Alexander T, I released your key as well. Please retry and let me know how that goes. Cheers! Share this post Link to post Share on other sites
Alexander T 0 Report post Posted July 26, 2019 Thank you! That has worked!! Share this post Link to post Share on other sites
DougG 0 Report post Posted July 29, 2019 -23 Error. Experienced after Win10 1903 update. Deactivation of installations has not resulted in ability to activate Nitro installation, looks like an issue with Activation portal! Share this post Link to post Share on other sites
