snv Posted July 24, 2019 Report Share Posted July 24, 2019 We recently deactivated and uninstalled Nitro 9 from computers it was not being used one. Our license number is showing that 0 of 2 are being used, but when we type in the license code it says: -23: License number already in use. We've tried restarting, it's been uninstalled, the link we are using to reinstall came directly from Nitro. Any advice? My admin team hates me for not already getting it reinstalled for them to utilize. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 25, 2019 Official Nitronaut Report Share Posted July 25, 2019 Hello @snv, Please forward your serial number to me so I can check. I cannot locate it using the email address that you used. Kindly send me a direct message. Thanks! Link to comment Share on other sites More sharing options...
snv Posted August 1, 2019 Author Report Share Posted August 1, 2019 @Leslie V. I did send you the serial number over via direct message and have not yet heard back. Should I resend? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 1, 2019 Official Nitronaut Report Share Posted August 1, 2019 Hello @snv, Thank you for your response and patience. Unfortunately, Leslie has ended her shift so please send me a private message and provide your serial number so I can further assist you. Cheers! Link to comment Share on other sites More sharing options...
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