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Unable to use Nitro 9


snv
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We recently deactivated and uninstalled Nitro 9 from computers it was not being used one. Our license number is showing that 0 of 2 are being used, but when we type in the license code it says:

-23: License number already in use.

We've tried restarting, it's been uninstalled, the link we are using to reinstall came directly from Nitro. Any advice? My admin team hates me for not already getting it reinstalled for them to utilize.

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  • Official Nitronaut

Hello @snv,

Please forward your serial number to me so I can check. I cannot locate it using the email address that you used.

Kindly send me a direct message.

Thanks!

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  • Official Nitronaut
Allain Umailin

Hello @snv,

Thank you for your response and patience.

Unfortunately, Leslie has ended her shift so please send me a private message and provide your serial number so I can further assist you.

Cheers!

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