snv 0 Report post Posted July 24, 2019 We recently deactivated and uninstalled Nitro 9 from computers it was not being used one. Our license number is showing that 0 of 2 are being used, but when we type in the license code it says: -23: License number already in use. We've tried restarting, it's been uninstalled, the link we are using to reinstall came directly from Nitro. Any advice? My admin team hates me for not already getting it reinstalled for them to utilize. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 25, 2019 Hello @snv, Please forward your serial number to me so I can check. I cannot locate it using the email address that you used. Kindly send me a direct message. Thanks! Share this post Link to post Share on other sites
snv 0 Report post Posted August 1, 2019 @Leslie V. I did send you the serial number over via direct message and have not yet heard back. Should I resend? Share this post Link to post Share on other sites
AllainU 0 Report post Posted August 1, 2019 Hello @snv, Thank you for your response and patience. Unfortunately, Leslie has ended her shift so please send me a private message and provide your serial number so I can further assist you. Cheers! Share this post Link to post Share on other sites
