NoName Posted July 26, 2019 Report Share Posted July 26, 2019 I am not able to re install Nitro pro 9 to be able to upgrade to Nitro Pro 12. Got the message Installer failled. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 26, 2019 Official Nitronaut Report Share Posted July 26, 2019 Hello @NoName, Thanks for reaching out via the Community Forums! You can upgrade to Nitro Pro 12 without installing your Nitro Pro 9 on your machine by by entering your Nitro Pro 9 serial number in our Upgrade Portal: https://www.gonitro.com/pro/upgrade You should get a message saying 'You’re eligible for a discounted upgrade to Nitro Pro 12' then click Proceed to Checkout. Thank you for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
NoName Posted July 29, 2019 Author Report Share Posted July 29, 2019 Thanks AllainU, i got the following message when entering my serial # in your link. "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 30, 2019 Official Nitronaut Report Share Posted July 30, 2019 Hello @NoName, I have checked your account, I can see you have 3 Nitro Pro 9 serial numbers and they all worked after entering in our Upgrade Portal. To further assist you, kindly provide your 4th Nitro Pro 9 serial number by sending me a private message (hover your mouse on top of my name 'AllainU' and select 'Message'). Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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