Donny D. Posted July 29, 2019 Report Share Posted July 29, 2019 I have been trying to deactivate the computers on our active license for a week now. I've submitted tickets that get no confirmation or response, and when emailing support find out that they are closed with no work done. Please let me know how to request these to get processed if it's not via submitting a ticket on the support site which is what the website states should be done. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 29, 2019 Official Nitronaut Report Share Posted July 29, 2019 Hello Donny D. We have received your tickets. They were all merged to your original support ticket. My teammate assigned to the case will respond back very soon. Cheers! Link to comment Share on other sites More sharing options...
Donny D. Posted July 29, 2019 Author Report Share Posted July 29, 2019 I apologize for mass posting tickets, I was very frustrated that I kept getting responses saying my ticket was closed and nothing else. It would be great if you had a portal where a customer could check the status of a ticket. At this point I don't even get an email saying that I submitted a ticket, so it feels like I'm submitting them blindly. I appreciate the update. Link to comment Share on other sites More sharing options...
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