Deactivation issues/questions

[kjones 0]

It has been nearly a day and I still haven't gotten a reply back from someone about my issue I submitted a support ticket for. I am not able to deactivate. Nitro Pro 12 shows my product serial number and when it will expire, but not an option to deactivate. The button only says activate. The Knowledge Base refers to a way to deactivate using the command line, but the executable it references does not appear to be present in my installation.

 

I also would like to know my options for deactivating if a computer Nitro Pro has been installed on is no longer accessible to me due to being lost/stolen/destroyed.

[AllainU 0]

Hello @kjones,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, a colleague of mine already sent you an email.

For better case handling, kindly respond to the email message that was sent to you through the support case.

Cheers!

[kjones 0]

Okay, it looks like I received the second email from support, but it had gone to my junk mail for some reason even though I received the first one fine. Sorry about that. Thanks.