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License not working


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Hi Nitro Support,

I inherited a licence from one of the employees in my company who is no longer here. The IT team passed the serial # to me but it doesn't seem to work. The error message I receive says that the version of the program does not match the serial entered. I believe they were on Nitro Pro 12 as am I, but I could be wrong. Would you be able to tell me what version of Nitro the serial belongs to you if PM'd it to you?




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  • Official Nitronaut

Hello @TBP,

Thanks for reaching out to us!

Please send me the serial number via direct message so I can check.


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