Some Text Boxes are Blacked out when printed

[Zdtain 0]

Hi I have a client experiencing the exact same issue. 

4 New windows 10 machines and all 4 users have the issue. The machines were not imaged and the PDF files print correctly in other PDF Viewers. 

Nitro Version: 12.16.3.574

Windows 10 Pro 10.0.17763

 

[AllainU 0]

Hello @Zdtain,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened?
-The serial number of your Nitro Pro. To send me a private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Are the users printing to a physical printer? Is it physically connected to on one machine or it is a network/shared printer? Does it have the latest software / driver installed? What is the make / model of your printer?
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you. 

[PJA 1]

I have the same problem - when printing, part of the pages are black.  I could sent you pictures of what it looks like, if you want

https://drive.google.com/open?id=1ueoHBCesjlq8GUQ7K0zhYYgyCcwQWM4f

[AllainU 0]

Hello @PJA,

Thank you for reaching out to us through our Community Forums!

I checked the link you provided, however, it is routing me back to this Forum page.

To further assist you, could you also please answer these questions?:

-Are you printing to a physical printer? Is it physically connected to your machine or it is a network/shared printer? Does it have the latest software / driver installed? What is the make / model of your printer?
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you. 

[PJA 1]

Dear AllainU,

 

I am printing from a physical printer, via a network, which is shared.

i do have the latest software installed 12.0.0.112

Printer is a RICOH MP C2004ex.

Yes, it happens with every file that has pictures in it.

Nitro is selected as the default printer.

I have printed it with a Brother HL-L2350DW series and it came out OK, and with this i could make copies with the RICOH.

Samples attached of what the print looks like, as well as the original file.

thank you!

https://drive.google.com/drive/folders/1ueoHBCesjlq8GUQ7K0zhYYgyCcwQWM4f?usp=sharing

[AllainU 0]

Hello @PJA,

Thank you for this information.

For me to better assist you on troubleshooting this issue, could you please change your Ricoh Printing Preference > Detailed Settings > Print Quality > Advanced > From Vector to Raster > Apply?

If above setting did not help, could you please try the following as well?:
-Set Nitro Pro as the default PDF viewer
-Uninstall and reinstall your Ricoh driver
-Install custom drivers from the Ricoh website: http://support.ricoh.com/bb/html/dr_ut_e/nrg1/model/mpc2004ex/mpc2004ex.htm

Thank you for choosing Nitro and I hope this helps!

[PJA 1]

Dear AllainU,

have switched over to Raster - it worked!  You are a genius!  Thank you, thank you, thank you...