Jump to content
Zdtain

Some Text Boxes are Blacked out when printed

Recommended Posts

Zdtain

Hi I have a client experiencing the exact same issue. 

4 New windows 10 machines and all 4 users have the issue. The machines were not imaged and the PDF files print correctly in other PDF Viewers. 

Nitro Version: 12.16.3.574

Windows 10 Pro 10.0.17763

 

Share this post


Link to post
Share on other sites
AllainU

Hello @Zdtain,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened?
-The serial number of your Nitro Pro. To send me a private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Are the users printing to a physical printer? Is it physically connected to on one machine or it is a network/shared printer? Does it have the latest software / driver installed? What is the make / model of your printer?
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you. 

Share this post


Link to post
Share on other sites
AllainU

Hello @PJA,

Thank you for reaching out to us through our Community Forums!

I checked the link you provided, however, it is routing me back to this Forum page.

To further assist you, could you also please answer these questions?:

-Are you printing to a physical printer? Is it physically connected to your machine or it is a network/shared printer? Does it have the latest software / driver installed? What is the make / model of your printer?
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you. 

Share this post


Link to post
Share on other sites
PJA
Dear AllainU,
 
I am printing from a physical printer, via a network, which is shared.
i do have the latest software installed 12.0.0.112
Printer is a RICOH MP C2004ex.
Yes, it happens with every file that has pictures in it.
Nitro is selected as the default printer.
I have printed it with a Brother HL-L2350DW series and it came out OK, and with this i could make copies with the RICOH.
Samples attached of what the print looks like, as well as the original file.
thank you!

Share this post


Link to post
Share on other sites
AllainU

Hello @PJA,

Thank you for this information.

For me to better assist you on troubleshooting this issue, could you please change your Ricoh Printing Preference > Detailed Settings > Print Quality > Advanced > From Vector to Raster > Apply?

If above setting did not help, could you please try the following as well?:
-Set Nitro Pro as the default PDF viewer
-Uninstall and reinstall your Ricoh driver
-Install custom drivers from the Ricoh website: 
http://support.ricoh.com/bb/html/dr_ut_e/nrg1/model/mpc2004ex/mpc2004ex.htm

Thank you for choosing Nitro and I hope this helps!

Share this post


Link to post
Share on other sites
PJA

Dear AllainU,

have switched over to Raster - it worked!  You are a genius!  Thank you, thank you, thank you...

  • I agree 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

By using this site, you agree to our Terms of Use.