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Zdtain

Some Text Boxes are Blacked out when printed

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Zdtain

Hi I have a client experiencing the exact same issue. 

4 New windows 10 machines and all 4 users have the issue. The machines were not imaged and the PDF files print correctly in other PDF Viewers. 

Nitro Version: 12.16.3.574

Windows 10 Pro 10.0.17763

 

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AllainU

Hello @Zdtain,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened?
-The serial number of your Nitro Pro. To send me a private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones.
-Are the users printing to a physical printer? Is it physically connected to on one machine or it is a network/shared printer? Does it have the latest software / driver installed? What is the make / model of your printer?
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you. 

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AllainU

Hello @PJA,

Thank you for reaching out to us through our Community Forums!

I checked the link you provided, however, it is routing me back to this Forum page.

To further assist you, could you also please answer these questions?:

-Are you printing to a physical printer? Is it physically connected to your machine or it is a network/shared printer? Does it have the latest software / driver installed? What is the make / model of your printer?
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you. 

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PJA
Dear AllainU,
 
I am printing from a physical printer, via a network, which is shared.
i do have the latest software installed 12.0.0.112
Printer is a RICOH MP C2004ex.
Yes, it happens with every file that has pictures in it.
Nitro is selected as the default printer.
I have printed it with a Brother HL-L2350DW series and it came out OK, and with this i could make copies with the RICOH.
Samples attached of what the print looks like, as well as the original file.
thank you!

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AllainU

Hello @PJA,

Thank you for this information.

For me to better assist you on troubleshooting this issue, could you please change your Ricoh Printing Preference > Detailed Settings > Print Quality > Advanced > From Vector to Raster > Apply?

If above setting did not help, could you please try the following as well?:
-Set Nitro Pro as the default PDF viewer
-Uninstall and reinstall your Ricoh driver
-Install custom drivers from the Ricoh website: 
http://support.ricoh.com/bb/html/dr_ut_e/nrg1/model/mpc2004ex/mpc2004ex.htm

Thank you for choosing Nitro and I hope this helps!

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PJA

Dear AllainU,

have switched over to Raster - it worked!  You are a genius!  Thank you, thank you, thank you...

  • I agree 1

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