RShatil Posted August 1, 2019 Report Share Posted August 1, 2019 Hello. I am experiencing this same issue. When clients use DocuSign and return the doc to me to countersign, I cannot use QuickSign. This does not happen to all users in my office, only to me, for some reason. What is the fix? Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 5, 2019 Official Nitronaut Report Share Posted August 5, 2019 Hello @RShatil, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened? -The serial number of your Nitro Pro. To send me a private message, hover your mouse on top of my name 'AllainU' and select 'Message'. -Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features. -A copy of the DocuSign file after receiving it (with sensitive information extracted) by sending me a private message so I can replicate it on my end. -How are you sending this file to your client and how are they sending it back to you after signing it? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
RShatil Posted August 6, 2019 Author Report Share Posted August 6, 2019 Private message sent. Link to comment Share on other sites More sharing options...
Bunny3612 Posted October 2, 2019 Report Share Posted October 2, 2019 I am having this same exact problem. Can someone assist me please? Thank you. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now