Cannot countersign DocuSign docs using Nitro Pro

[RShatil 0]

Hello. I am experiencing this same issue. When clients use DocuSign and return the doc to me to countersign, I cannot use QuickSign. This does not happen to all users in my office, only to me, for some reason. What is the fix? Thank you.

[AllainU 0]

Hello @RShatil,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened?
-The serial number of your Nitro Pro. To send me a private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-A copy of the DocuSign file after receiving it (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 
-How are you sending this file to your client and how are they sending it back to you after signing it?

Thank you very much in advance and I am looking forward to hearing back from you. 

[RShatil 0]

Private message sent.

[Bunny3612 0]

I am having this same exact problem.  Can someone assist me please?

 

Thank you.