John_Carter 0 Report post Posted August 6, 2019 Dear forum, We bought new notebooks and deactivated the license on the old devices. If we try to activate the version 12 on the new devices we get the error 23. We have already completed the license deactivation wizard. It says that 0 of 2 are activated. Share this post Link to post Share on other sites
AllainU 0 Report post Posted August 6, 2019 Hello @John_Carter, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
