John_Carter Posted August 6, 2019 Report Share Posted August 6, 2019 Dear forum, We bought new notebooks and deactivated the license on the old devices. If we try to activate the version 12 on the new devices we get the error 23. We have already completed the license deactivation wizard. It says that 0 of 2 are activated. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 6, 2019 Official Nitronaut Report Share Posted August 6, 2019 Hello @John_Carter, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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